HUMANS HELPING HUMANS, WHEN YOU NEED US MOST
At Remicad, we are dedicated to ensuring that your remittances arrive safely and on time. If you have questions about a transaction, need assistance, or simply want to know more about our services, our support team is ready to help you.
Have a question about your transfer?
We’re here to listen and give you the peace of mind you deserve.
Phone
Schedules
Mon - Fri: 8 am - 6 pm
Sat and Sun: Closed
Europe: until 9 pm
Address
267 Lakeshore Road East, Mississauga, Ontario, L5G 1G8.
Clear answers to bring you peace of mind
Can I Make Several Orders in one Shipment?
No, each order is processed individually. If you want to send money to several beneficiaries or in different amounts, you must create an order for each one. This helps ensure accuracy in the data and control in each transfer.
Can I Pay with any Bank Card?
Yes, you can generally pay with Visa or Mastercard debit or credit cards issued in the country from which you are sending. However, some cards may require additional verification or be rejected by the issuing bank’s policies.
Where Does the Beneficiary's Data Go?
The beneficiary’s data is entered in the shipping form and is used exclusively to process the transfer. This data includes full name, identification card, bank account number or local payment method (such as mobile payment in Venezuela), and telephone number. The information is kept confidential and secure.
How Long Does it Take to Make the Remittance?
The time may vary, but remittances are normally processed between 30 minutes and 24 business hours. On active banking days, most are completed the same day. Factors such as order time and data verification can influence.
What Does “Customer Details” Refer to?
It refers to the personal information of the sender (who sends the money), such as full name, country of origin, identity document, email address and contact telephone number. This is necessary to comply with legal regulations and ensure the traceability of the transaction.
How to Place a Remicad Order?
The process usually includes the following steps:
Enter the website.
Select country of origin and amount to send.
Enter the beneficiary’s data.
Fill in your personal data (“Customer Details”).
Make the payment by card or transfer according to the available option.
Confirm the order and receive the tracking number.
How Long Does it Take for the Transfer to Become Effective?
In most cases, the transfer is effective in less than 24 business hours. If the order is placed during business hours and there are no observations with the data, it can be completed in 30 minutes to 2 hours.
Where are the Receipts Sent once the Remittance is Made?
Receipts are automatically sent to the email you entered when placing the order. In some cases, you can also download the voucher from your account or receive it by confirmation message (SMS or WhatsApp), depending on the contact channel you use.
What is the Minimum Shipment?
The minimum amount varies depending on the country of origin, but in general it is between 10 and 20 USD or its local equivalent. This ensures that the operation is viable for both parties. On the official site, you can check the specific minimum according to the country from which you send.
Do You Charge a Commission?
They do not usually charge an additional commission to the user. The cost of the operation is integrated into the exchange rate or final amount. However, if the payment is made with certain cards (such as international credit), the issuing bank could apply an external commission. The platform informs you of the exact amount that the beneficiary will receive before confirming the order.
Why Have They Closed My Account?
An account may be closed for reasons such as:
Suspicious activity or unusual transactions.
Breach of terms and conditions.
Misuse of cards, false data or attempted fraud.
Legal requirements or anti-money laundering regulations (AML).
If this occurs, it is advisable to contact support directly to obtain an explanation and assess whether your account can be reactivated.